You can learn about them in the respective models details linked above.
Note that this page gives a high-level overview. For Customer Managed Tenant clients can use the Pre-Installation Checklist to further cross-check their tenant for the arrival of Unique.
Providing a tenant (1)
It does not matter what deployment model is chosen, a client has to provide a landscape that can provide user accounts (IAM, IDP, potentially Just-In-Time or Privileged Access Management).
The requirements are vastly different per client and per option (customer managed or on premise) and are always already regulated by the client internally. Unique can advice but most clients have this set in stone how it will work except if they started to adopt the cloud a week before where it would not be realistic to run Unique there within reasonable time (in that case, look in the direction of the Single Tenant).
Networking
From the inter-/intranet to Uniques deployment lead many ways. The planning and implementation as well as maintenance of the way is the clients responsibility. Unique has a Reference Architecture CMT which uses an internet facing Application Gateway but if clients would like to wire Unique differently, they must do so on their own knowledge and expense if needed with advisory at a rate.
Hosting Unique / Dedicated resources (2)
Clients must provide means to provision a set of resources needed to run Unique successfully. Depending on the use cases, more or less of these services are needed.
Brick | Use Case | Use Case |
---|---|---|
Container orchestrator1 | CHAT RECORDING |
|
Telemetry exported to the orchestrator2 | CHAT RECORDING |
|
Logging solution attached to the orchestrator | CHAT RECORDING |
|
Secure Storage for Audit Logs as volumes attached to the orchestrator | CHAT RECORDING |
|
Postgres Server3 | CHAT RECORDING |
|
MongoDB3 | RECORDING |
|
Redis Cache(s)3 | CHAT |
|
Speech Services (mainly Azure Cognitive Services) | RECORDING |
|
LLMs3 (mainly Azure OpenAI) | RECORDING |
|
CHAT |
| |
Ceph/S3 compatible storage3 | RECORDING |
|
CHAT |
| |
Azure AD Application Registration | CHAT RECORDING |
|
1 Unique currently only supports Kubernetes as orchestrator. Other orchestrators are available at a premium.
2 Unique currently only supports Prometheus as metrics export. Other solutions might be available at a premium.
3 These services can also be self-hosted on top of the orchestrator which is discouraged but possible. The client is responsible for these workloads.
Workload configurations and supporting services (3)
Brick | Use Case | |
---|---|---|
Postgres Server1 | CHAT RECORDING |
|
MongoDB1 | RECORDING |
|
Redis Cache(s)1 | CHAT |
|
LLMs1 (mainly Azure OpenAI) | RECORDING |
|
CHAT |
| |
S3 compatible storage1 | RECORDING |
|
CHAT |
|
1 These services are recommended to be provisioned outside of the orchestrator, see (2).
Unique workloads (4)
The Unique workloads themselves have no requirements except all the services mentioned above, CPU and memory. Some require some disk space to locally ephemerally cache file or similar content.
Supporting tooling
Both Customer Managed Tenants as well as On Premise installations might not be able to leverage all internet facing tooling Unique provides.
You can get familiar with those in Releases.
Some key bullets in that regard are:
The orchestrator has no internet access
Unique advises against pulling directly from our docker registry as it is a central, single point of failure or more importantly the client does not want to directly run images from Unique
The cluster ing- and e-gress is restricted or isolated from the internet
The client must always apply some customisations on their side (especially around Vaults and Secrets)
The deploying entity/machine has no internet access
Depending on a clients setup, further tooling is needed on site so either within their tenant/environment or also On Premise.
Tool | Use Case | Examples |
---|---|---|
Git or another VCS | Store versioned Unique artefacts as code for audits, infrastructure as code, customisation and automation etc. | GitHub (Cloud) GitHub Enterprise Azure DevOps GitLab Enterprise |
(CI/) but especially CD Automation | Automation and Principals that apply code changes published by Unique | GitHub Actions Azure DevOps Agents GitLab CI Bitbucket Pipelines Or more futuristic: FluxCD ArgoCD |
Container Registry | Cache, scan, analyze container images delivered by Unique as part of the Releases. In order to mirror the images the Automation above can be reused. | Azure Container Registry DockerHub Github Packages |
Helm Chart Gallery | Cache, validate helm charts delivered by Unique as part of the Releases. In order to mirror the charts the Automation above can be reused. ⚠️ This must also be used to potentially cache public helm charts as Unique does not re-deliver open source components! | Azure Container Registry |
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