Analytics reports (e.g., user engagement) are available via API or also via Unique UI. The article explains which reports are available out of the box and how to get them. Unique continuously enriches the service with additional reports. |
Active Users: A user with a minimum of one interaction (question & answer) over a defined period of time
Unique Users: A user counted only once no matter how many times they interacted (question & answer) over a defined period of time.
Chat Interactions
Active Users
Document Reference Statistics
A user with the required role is able to request an analytics export.
A user can filter the data request:
By date
with for a specific Assistant by spec
When a user requests for a report, the system will create an order entry in the Analytics order table. After the request is completed, a report is available for the user to download.
A user can delete the report after it has been processed or downloaded. You can also filter down report for a specific Assistant before exporting.
With this analytics you can evaluate the following:
Which assistant is most used
Number of interactions per assistant
Most active user
Email: The email of the user, who interacted with the assistant
Date: The date of the interaction
Assistant: The assistant used for the interaction
Count: Number of interactions (question & answer) the user had on the indicated date with the selected assistant
With this analytics you can evaluate the overall engagement of the users on the platform:
How many unique daily active users (DAU) are on the platform?
How many unique weekly active users (WAU) are on the platform?
How many unique monthly active users (MAU) are on the platform?
How did the DAU/WAU/MAU develop over time?
Period: month (relevant for MAU), week (relevant for WAU), day (relevant for DAU)
Date: The date of the interaction. The date for the weekly interaction always indicates the end of a 7-day period, e.g. week 10.02.24 means the week 04.02.-10.02.2024.
Value: Number of unique users who had at least one interaction (request) in the specified period. A user who has 10 interactions ( questions & answers) within one day is only counted once (unique user).
With this analytics you can evaluate the overall engagement of the users on the platform:
Who uploaded which documents?
Which documents are most asked about?
Which documents are uploaded to which scopes?
File Uploaded Date: The date the file was initially ingested (connected via Sharepoint or manually uploaded)
File name: The name of the file (as also shown in the knowledge center)
File uploader: The email address of the user who uploaded or connected the file. For Sharepoint it is currently just one generic user ID, which will be changed in the future.
Source: UNIQUE_BLOB_STORAGE refers to the manual upload of files and MICROSOFT_365_SHAREPOINT to documents ingested via Sharepoint
Reference Count: The number a document was referenced on the platform when answering a question.
Scope: The scope a file was uploaded to
This report gives you a detailed export of the chat interactions. The report contains mainly every message of the user and answer of Unique AI in the specified time frame. The user is as default anonymised. But on special request by a customer Unique can change this to contain the users data. (Not available on multi tenant instance)
This exported data can help identify frequently asked questions/prompts and also missing knowledge when Unique AI is not able to provide an answer.
Username: The name of the user or anonymised: Unknown
Timestamp: The date and time the user sent the message
Space: Which space the user has used for this message
Chat ID: Identifying which messages belongs together (the same chat)
Device Category: Which device the user used (mobile, desktop, tablet)
Message: The message that was sent
Answer: The answer of Unique AI
Note the Message and Answer columns are returned if the user requesting the data has the
chat.data.adminrole
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