Enterprise Support
We’re here to help you get the most from the Unique AI platform. Explore the articles written by the team or contact our enterprise support to raise any questions, issues or feedback.
System Status https://status.prod.unique.app/ (for multi-tenant accounts)
Contact Support eMail: enterprise-support@unique.ai
For all dedicated deployment models we have established the following classical three layer support model that is common at enterprise-scale.
draw.io Diagram
Send us:
Bug reports and technical issues see template
Feature requests and suggestions
General feedback about your experience
Support hours:
Refer to your SLA contract for the defined support hours and response times.
There is also an additional extended hours support contract, if interested please enquire with us.