Personal Knowledge Folders

Overview

Personal Knowledge Folders introduce greater flexibility in managing access inheritance within the Knowledge Base. By default, new sub-folders inherit scope access permissions from their parent folder, which can be cumbersome if you want isolated or private folders. With the new Permission inheritance toggle, you can now decide whether the new folder will be private or shared.

This feature empowers teams to create both collaborative and private spaces without the need for manual adjustments after folder creation.

Who is it for

• System Admins and Knowledge Base Managers who structure folder hierarchies and configure permissions.

• Team Leads or Power Users who want finer control when creating new folders for sensitive projects or restricted workspaces.

Benefits

• Granular Control: Decide up-front whether new sub-folders should be open (shared) or private (no access).

• Time-Saving: Avoid repetitive manual permission removal steps.

• Data Privacy: Enable isolated folders for confidential projects without disrupting the broader folder structure.

Step-by-Step Guide

Step 1: Navigate to Knowledge Base

1. Open the Knowledge Base UI.

2. Select the parent folder where you want to create a new sub-folder.

Step 2: Create the Sub-folder

1. Click Create Folder.

2. In the Create New Folder modal, turn on (Shared) or off (Private) permission inheritance from parent

3. The new sub-folder is created according to your inheritance choice.

   • If inheritance was enabled, permissions match the parent.

   • If inheritance was disabled, permissions are empty, meaning only you will have permission to the new folder
     
     

     Open

     

Tips & Tricks

• If you need to create multiple private sub-folders, uncheck inheritance before each creation to save time.

• You can always edit a folder’s access later via the Scope Access Panel.

For more details, see the API reference: Managing Scopes & Access via API.

Change the default folder creation behavior

You can change the default behavior of the folder creation to always create private folders by setting the following feature flag.