Incorporate Company-Specific Terminology

Goal

The goal of this feature is to understand and incorporate company-specific terminology. In diverse documentation, certain terms may serve as synonyms, carrying the same meaning across different contexts. Recognizing and integrating these synonymous terms into the LLM's knowledge base is crucial. Failure to do so could result in the LLM delivering inaccurate or incomplete responses.

Illustrative Example

Consider Bank X, which uses 'pre-approval', 'pre-clearance', and 'reportable' interchangeably in its internal documentation. The LLM, without explicit guidance, cannot infer these connections, potentially leading to incorrect or incomplete answers when queried about these terms. For instance, a question about 'pre-approval' might not retrieve relevant information on 'pre-clearance', resulting in an inadequate response.

Strategies to Enhance Synonym Understanding

To mitigate this issue and improve the LLM's comprehension of synonyms, the following steps are recommended:

1. Compilation of Synonyms: Develop a comprehensive list of acronyms and synonyms specific to your organization and ensure it is accessible to the LLM. This list will serve as a reference for the model to understand the interchangeable use of certain terms.

2. Prompt engineering: Provide the LLM with detailed explanations of how these synonyms are connected and their specific implications within your organization's context. This will aid the model in accurately interpreting and responding to queries involving these terms.

By implementing these strategies, organizations can significantly enhance the LLM's ability to process and respond to queries with a higher degree of accuracy and relevance, particularly when dealing with company-specific terminology.