Overview

The Feedback Interface enables administrators to access and analyze evaluations provided by chat users regarding answers to their prompts. This data can be downloaded and accessed in a .csv format, including key details such as message IDs, timestamps, content, and user feedback ratings. The Feedback solution enables effective monitoring of the AI's performance and user satisfaction by showing both positive and negative feedback along with contextual information from previous messages.

How downloading feedback works

Feedback is utilized to assess and enhance the quality of responses generated after a user prompt. Users can share their opinions on the generated responses by using the "like" and "dislike" buttons located below each AI answer in the Chat.

Open

Open

In the Feedback section, administrators can access user feedback by downloading it.

To get feedback, simply select a specific date range to retrieve feedback data from that period and download feedback. This allows administrators to effectively monitor and analyze user interactions.

Feedback Contents

The .csv file displays a structured format of feedback data collected from user interactions. Each record captures detailed information such as:

• Message ID and Timestamp: Unique identifiers and precise time data for each interaction.

• Text and Role: The content of the message and whether it was generated by the user or the assistant.

• Feedback Ratings: Indicates if the feedback was positive or negative, along with any detailed comments that the user might have left.

• Previous Message Details: Information about the prior exchange in the conversation facilitates an understanding of the feedback context.

Format the .csv

You may find that the downloaded content does not split properly when using the ‘Text to Columns’ function in Excel. This is due to the content of some cells being too large to split.

To get around this:

1. From the ‘Data’ tab in Excel, select ‘Get Data’ and select your .csv file.

2. In the Preview select Delimiter = Semicolon (usually set per default)

3. Note Windows vs Mac difference:
   Windows: Click on load and save

   
   Mac:
   On Mac to ignore quoted line breaks an additional step is required:
   --> Click on ‘Transform data’ and in ‘Advanced Editor’ add (or replace existing term after QuoteStyle= “ “ ) the section QuoteStyle=QuoteStyle.Csv :